Policies
Returns and refunds
This policy is written for a capability mock. It has not been reviewed by counsel, it is not published, and the values marked draft are business decisions that are not yet made.
Current status
Smart Cap is a prototype. There is no fulfillment operation, no live offer, and no shipping. The $34.99 shown in the storefront is a working hardware target used for design purposes, not a price you can pay.
The policy below is the intended shape of a returns program once the product, fulfillment, and regulatory gates are cleared.
Intended return window
Draft: 30 days from delivery for an unused device in its original packaging, with a full refund to the original payment method. Draft: 14 days for a device that has been opened and used, provided the adapters and cap body are returned intact.
Both windows are drafts. The final window depends on fulfillment cost, packaging design, and any hygiene or regulatory constraint identified during specialist review.
Faulty or damaged devices
A device that arrives damaged, or that fails within the warranty period, would be replaced or refunded at no cost, including return shipping. The warranty length is an open decision.
What would not be returnable
Draft: adapters that have been modified or cut to fit, and any device that has been physically opened beyond the intended battery access.
How a return would work
- Contact support with the order number and a short description.
- Receive a return authorization and a prepaid label where applicable.
- Ship the device back in packaging that protects the cap body.
- Receive the refund once the return is received and inspected. Draft: within 10 business days of receipt.
Refunds on the demonstration store
Not applicable. No payment can be taken, so no refund can be owed.